Terms of Service

Updated 24th May 2025

By using ExamZen, you agree to these terms. Please read them carefully before creating an account or using our services.

About ExamZen

ExamZen is an educational platform designed to help medical students prepare for exams through practice questions and personalized learning experiences. Our service is provided for educational purposes only.

Your Account

When you create an account with us:

  • You must provide accurate and complete information
  • You are responsible for keeping your password secure
  • You must be at least 16 years old to use our service
  • You are responsible for all activity on your account

Acceptable Use

You agree to use ExamZen only for legitimate educational purposes. You may not:

  • Share your account credentials with others
  • Attempt to access other users' accounts or data
  • Use automated tools to scrape or download content
  • Submit false, misleading, or inappropriate content
  • Interfere with the platform's operation or security
  • Use the service for any illegal activities

Educational Content

Our questions and educational materials are:

  • Provided for study and practice purposes only
  • Not a substitute for professional medical education or advice
  • Subject to updates and improvements over time
  • Protected by intellectual property rights

Important: ExamZen content should not be used as medical advice or for patient care decisions.

Your Content

When you submit answers, feedback, or other content:

  • You retain ownership of your personal study data
  • You grant us permission to use your data to improve our services
  • You confirm that your submissions don't violate any laws or third-party rights
  • We may use aggregated, anonymized data for research and improvement

Service Availability

We strive to keep ExamZen available, but:

  • We may experience occasional downtime for maintenance
  • We cannot guarantee 100% uptime
  • We may modify or discontinue features with notice
  • Your access may be suspended for violations of these terms

Payments and Refunds

If you purchase question packs to use:

  • All fees are stated clearly before purchase
  • Payments are processed securely through trusted providers
  • No credit/debit card or payment info is stored by ExamZen
  • No refunds are offered
  • Subscriptions can be cancelled at any time

Limitation of Liability

ExamZen is provided "as is" for educational purposes. We are not liable for:

  • Any exam results or academic outcomes
  • Technical issues or data loss
  • Decisions made based on our content
  • Indirect or consequential damages

Account Termination

Either party may terminate your account:

  • You can delete your account at any time
  • We may suspend accounts for terms violations
  • Upon termination, your data will be handled according to our Privacy Policy
  • These terms survive account termination where applicable

Changes to Terms

We may update these terms occasionally. We'll notify you of significant changes via email or through our platform. Continued use of ExamZen after changes indicates your acceptance of the updated terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

Contact Us

If you have questions about these terms: